An interesting story from CBC news outlines some recent research that strongly suggests the use of abstract words and buzzwords actually lessens trust with those we are attempting to communicate with. It increases the perception that we may be lying as outlined in a 2010 study entitled “Truth from Language and Truth from Fit: The Impact of Linguistic Concreteness and Level of Construal on Subjective Truth.”
The title of the study on language clarity may be ironically obtuse, but it’s certainly possible to put it more clearly. Plain inclusive language and some sensitivity when using technical terms, abbreviations or industry jargon just makes sense, especially when newcomers or those unacquainted with our workplace and its quirks of language are present. Check it out here.